Location: Qatar
Posted on: 01-09-2025
Respond to and resolve helpdesk tickets and requests raised by end users promptly, ensuring minimal downtime.
• Troubleshoot hardware/software issues for desktop PC’s, laptops, tablets, servers and other related peripherals like printers and scanners.
• Troubleshoot issues related to operating systems, system tools issues, and provide effective solutions or escalate as needed.
• Collaborate with cross-functional teams and third-party vendors to ensure IT goals and project milestones are met.
• Design support strategies for escalated issues and make recommendations based on complexity and criticality.
• Visiting various company locations like petrol stations, vehicle inspection stations, and other operational facilities like fuel depots for end-user support and troubleshooting.
• Diagnose and resolve system hardware, network, and software-related issues.
Regularly evaluate new hardware and software solutions to improve the system performance and user experience.
• Implement and enforce IT policies, ensuring compliance with organisational and industry standards.
• Preventive & Corrective Maintenance:
• Perform scheduled preventive and corrective maintenance on computers, laptops, printers, and authorised peripheral equipment.
• Apply operating system patches, firmware updates, and system upgrades, ensuring optimal performance and security compliance.
• Optimise system resources, conduct performance tuning, and ensure efficient utilisation of hardware assets.
• Monitor network performance, addressing connectivity and performance issues swiftly.
• Provide basic network troubleshooting and ensure smooth operation of LAN/WAN environments.
• Support PC systems, retail automation solutions, and user applications, ensuring minimal disruption to business operations.
• Provide first-level application support, resolving issues with business-critical software and liaising with vendors for more complex issues.
• Provide Level 1 and Level 2 support to diagnose and resolve incidents. Should be able to meet SLAs when resolving incidents and completing requests
• Basic Hands-on experience with network infrastructure, including LAN/WAN, routers, switches, and firewalls.