Location: Tabuk, Saudi Arabia
Posted on: 11-09-2025
Job Purpose:
Assist the Gourmet Service team of Jayasom Amaala translate Jayasom’s strategy and wellness culture into actionable gourmet service programs, activities, and initiatives, whilst ensuring the right structure and operational policies and procedures are in place.
Assist the Gourmet Service Manager manage the restaurants, bars and organic retail kiosk operations of the resort, and to oversee all activities in the gourmet service such as training the staff, product purchasing and departmental budget.
Ambassador of the company’s wellness and sustainability culture, promote its awareness amongst team members by leading by example and living a healthy lifestyle.
Key Responsibilities:
Ensure all restaurant, bars and organic retail kiosks operation are carried out to the highest standards and according to Jayasom’s food and beverage purpose.
Establish long-lasting relationships with vendors, outsourcing partners, guests, owners and colleagues.
Maintain outstanding communication with all reporting lines, ensuring the right reports receive the right communication and information in due time.
Promote a friendly, dynamic and collaborative work environment that includes, open communication, team work, participation, creativity, trust, respect, professionalism and fun.
Assist the Gourmet Service Manager to develop and implement the operational procedures and standards to enhance and measure quality; continually challenge the policies and procedures to ensure state-of-the-art techniques, equipment and terminology are incorporated.
Schedule and coordinate the work of the gourmet service team to ensure service is economical, technically correct and within budgeted labour costs goals.
Lead and organise the gourmet service department tastings and trainings for all food and beverage products.
Knowledgeable about all types of allergens, food preferences, guests’ intolerances and perform up selling for all items based on guest medical profile and offering alternatives.
Be knowledgeable to operate the existing POS system Micros based on the trained responsibility level as assigned in the department.
Monitor and analyse competitor menus, products and service.
Handle guest’s complaints in a prompt and courteous manner to guarantee 100% guest satisfaction.
Make regular inspections of restaurants, bars and organic retail kiosk units to observe quality of service, cleanliness and sanitation of service areas, equipment and staff appearance and hygiene.
Keep up to date with service and culinary trends and provide improvement feedback to the Head of Gourmet.
Prepare operational reports and analyze setting forth progress and adverse trends and make appropriate recommendations.
Ensure the gourmet service team will maintain a high level of service in accordance with the established standards.
Be at the front of house, to meet with the guests, seek feedback and develop loyal relationships.
Coordinate with gourmet kitchen team to educate service team members of new products and menus.
Conduct regular inventory of operating supplies and equipment together with the stewarding department providing matching report.
Obtain an account for the correct settlement of all issued bills and be overall responsible for the outlet’s floats.
Responsible for daily reports such as revenue, voids, guest complaints, guest’ preferences, special guests’ celebration and occasions.
Prepare, facilitate and attend departmental and resort meetings as per property’s operational guidelines.
Prepare staff roster based on business levels to maximize staff productivity while ensuring a healthy and balanced living.
Ensure that the established opening and closing procedures for the gourmet service outlets are well communicated and followed.
Job Requirements:
BA in Hotel Management or equivalent
Previous experience in a similar role in a luxury resort and in pre-opening
Progressive experience in high quality service
Wellness cuisine and trends
Food regulations and health and safety
Hotel information system – Opera, Fidelio Micros Symphony